Terms & Conditions

1. Agreement to Terms

By accessing coslign.com, browsing our website, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or purchase our products.

These Terms and Conditions constitute a legally binding agreement between you and COSLIGN, a sole proprietorship based in Pune, Maharashtra, India.

2. About COSLIGN

COSLIGN is a premium fragrance brand offering handcrafted soy wax candles. The brand is conceived, built, designed, and operated entirely by one individual. All content on this website including but not limited to text, product descriptions, brand copy, images, design elements, graphics, and the overall visual identity is the original intellectual property of COSLIGN.

3. Intellectual Property

3.1 Trademark Protection: The name COSLIGN, is registered or applied-for trademarks under Class 3 and Class 4 of the Indian Trade Marks Act, 1999. Unauthorised use of any COSLIGN trademark is a legal violation and will be pursued.

3.2 Website Content: All content on coslign.com including product names, descriptions, photographs, brand narrative, blog posts, and design is created by and belongs exclusively to COSLIGN. No content may be copied, reproduced, republished, downloaded, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

3.3 Prohibited Actions You may not:

• Copy or replicate any part of this website for commercial or personal use without permission

• Use our brand name, logo, or product names to misrepresent a commercial relationship with COSLIGN

• Scrape, extract, or harvest content from coslign.com by any automated means

• Use our content as training data for any artificial intelligence or machine learning system

Violations will be subject to legal action under Indian intellectual property law.

4. Products

4.1 Product descriptions: We make every effort to describe our products accurately. All candle ingredients, wax compositions, fragrance notes, and certifications listed on our website are true to the best of our knowledge. However, slight variations in colour, texture, or scent intensity between batches are a natural characteristic of handcrafted soy candles and do not constitute a defect.

4.2 Product safety: All COSLIGN candles are made from a soy-based wax blend. They are cruelty free, vegan, non-toxic, and safe for use around pets when used correctly and in a well-ventilated space. Please read our full Candle Safety and Usage Guide on this website before use.

4.3 Age requirement: COSLIGN products are for use by adults aged 18 and above. By purchasing, you confirm you are at least 18 years old.

5. Orders and Payments

5.1 Order confirmation: An order is confirmed only after successful payment is received and an order confirmation email is sent to your registered email address. We reserve the right to cancel an order at our discretion if we suspect fraud, if the product is out of stock, or if there is a pricing error on the website.

5.2 Payment: We accept prepaid payments only. COSLIGN does not offer Cash on Delivery (COD). All payments must be completed at checkout via our secure payment gateway.

5.3 No order cancellation after packing Orders may be requested to be cancelled only before the order has been packed for dispatch. Once an order has been packed, which typically happens within 24–48 hours of placement, it cannot be cancelled under any circumstances. No exceptions will be made.

5.4 No doorstep rejection: You may not refuse or reject delivery of your COSLIGN order at the doorstep. If an order is returned to us due to doorstep refusal, the customer will not receive a refund, replacement, or reshipment. The order will be considered fulfilled and complete from our end.

5.5 Accurate delivery information: You are responsible for providing a complete and accurate delivery address at checkout. COSLIGN is not responsible for non-delivery or delayed delivery caused by an incorrect or incomplete address provided by you.

6. Shipping and Delivery

6.1 Shipping partners: We ship across India via Bluedart, DTDC, or equivalent courier partners depending on your location and serviceability.

6.2 Delivery timelines: Estimated delivery times are 2–4 business days for metro cities and 4–7 business days for non-metro cities. These are estimates and not guarantees. Delays caused by the courier, natural events, public holidays, or circumstances beyond our control are not grounds for a refund or cancellation.

6.3 Shipping charges: Shipping charges are displayed at checkout. Free shipping is offered on orders above ₹2,500. Shipping charges are non-refundable in all circumstances.

6.4 Tracking: A tracking link is provided once your order is dispatched. It is your responsibility to monitor the tracking and ensure someone is available to receive the delivery.

7. No Refund, No Return, No Exchange Policy

7.1 All sales are final COSLIGN operates a strict no refund, no return, and no exchange policy. All purchases are final. Once an order is placed and payment is received, no refund will be issued under any circumstances including but not limited to change of mind, ordering the wrong product, or dissatisfaction with the scent.

7.2 Why this policy exists: Fragrance products are personal in nature. For hygiene, safety, and quality integrity reasons, we cannot accept returned items. We strongly encourage you to read all product descriptions, scent profiles, and ingredient information carefully before placing an order. If you have any questions about a product before purchasing, contact us at orders@coslign.com before placing your order.

7.3 No payment reversals: No amount paid to COSLIGN will be reversed, transferred, or refunded under any circumstances, including after an unsuccessful delivery attempt, doorstep rejection, incorrect address, or customer change of mind.

7.4 Damaged in transit the only exception, the only circumstance in which a replacement will be provided is if your product arrives physically damaged due to transit or shipping conditions. In this case:

• You must send a clear, unedited photograph of the damaged product to orders@coslign.com within 48 hours of delivery confirmation.

• The photograph must clearly show the damage.

• If the damage is verified as transit damage, we will dispatch a replacement unit at no additional cost to you.

• You are not required to return or courier back the damaged product. You may safely discard it following the disposal guidelines on our website.

• No cash, credit, or refund will be issued in lieu of a replacement product. The replacement is the sole remedy available.

• Claims made after 48 hours of delivery will not be entertained.

DELIVERY ATTEMPT, DOORSTEP REJECTION AND CREDIT NOTE POLICY

7A. Doorstep Rejection: Strict No-Rejection Policy

By placing an order on coslign.com and completing payment, the customer expressly agrees to receive the delivery of their order. Coslign operates a strict no-doorstep-rejection policy.

7A.1 The customer is strictly prohibited from refusing, rejecting, or returning the shipment to the delivery agent at the point of delivery for any reason whatsoever, including but not limited to change of mind, dissatisfaction with the product before opening, or any other personal reason.

7A.2 In the event that the customer refuses delivery at the doorstep and the shipment is returned to Coslign, the following shall apply without exception:

No refund of any kind will be issued. The full order value paid by the customer at the time of purchase shall be forfeited and will not be returned to the customer in cash, to the original payment method, to any bank account, or in any other monetary form whatsoever.

The customer will not be entitled to a replacement product, a reshipment of the original order, or any form of compensation for the refused delivery.

7A.3 Coslign bears no responsibility or liability for the customer's decision to reject the shipment at the doorstep. The decision to refuse delivery constitutes a voluntary act by the customer and releases Coslign from any obligation to refund, replace, or reship the order.

7A.4 By completing the purchase on coslign.com, the customer acknowledges and agrees that they have read, understood, and accepted this doorstep rejection policy in its entirety.

7B. Failed Delivery Attempts - Multiple Attempt Policy

Coslign's logistics partners, including but not limited to Bluedart, DTDC, and any other courier partner engaged for the delivery of the customer's order will make a maximum of three delivery attempts at the delivery address provided by the customer at checkout.

7B.1 If the customer is unavailable to receive the delivery during any or all delivery attempts made by the courier partner, the following process shall apply:

The courier partner will attempt delivery on the first occasion and leave a notification at the address or communicate via phone call or SMS at the registered mobile number provided at checkout.

If the customer remains unavailable after the first delivery attempt, a second attempt will be made on the following business day.

If the customer remains unavailable after the second delivery attempt, a third and final delivery attempt will be made.

7B.2 After three unsuccessful delivery attempts, the courier partner will initiate a return-to-origin (RTO) process and the shipment will be returned to Coslign's warehouse in Pune, Maharashtra.

7B.3 In the event of a return-to-origin due to the customer's unavailability, no cash refund will be issued to the customer under any circumstances. The full order value will not be returned to the original payment method, bank account, UPI, credit card, or any monetary instrument.

7C. Credit Note- Terms, Validity and Usage

In the event of a return-to-origin caused by the customer's unavailability across all delivery attempts as described in Section 7B above, Coslign will issue a Credit Note to the customer under the following terms.

7C.1 Issuance of Credit Note

Coslign will issue a Credit Note equivalent to the order value paid by the customer, minus the following deductions:

Outward shipping charges paid by Coslign for the original dispatch of the order.
Return-to-origin (RTO) charges levied by the courier partner for returning the shipment to Coslign.
Any payment gateway or processing fees applicable to the original transaction.

The Credit Note will be issued to the customer's registered email address within 7 to 10 business days of the shipment being received back at Coslign's warehouse and confirmed as intact and undamaged.

7C.2 Credit Note Format

The Credit Note will be issued as a unique alphanumeric code communicated to the customer via their registered email address. This code can be applied at the checkout on coslign.com against a future purchase.

7C.3 Credit Note Validity

The Credit Note issued under this policy is valid for a period of 365 calendar days from the date of issue. This means the customer has one full year from the date the Credit Note email is received to utilise the credit against a future order on coslign.com.

7C.4 Expiry of Credit Note

If the Credit Note is not redeemed in full or in part within 365 calendar days from the date of issue, it shall expire automatically. Upon expiry, the credit will become null and void and no extension, reinstatement, or refund of the expired credit will be provided under any circumstances.

Coslign will send one reminder email to the customer's registered email address 30 calendar days before the Credit Note expiry date. It is the customer's responsibility to ensure they have access to their registered email account and to monitor the validity period of their Credit Note. Failure to receive the reminder email due to the customer's spam filter settings, changed email address, or any other reason shall not constitute grounds for extending or reinstating the Credit Note.

7C.5 Credit Note - Non-Transferable

The Credit Note is issued to the specific customer whose order triggered the return-to-origin event and is non-transferable. It may not be sold, gifted, assigned, or transferred to any other person, account, or entity.

7C.6 Credit Note - Non-Redeemable for Cash

The Credit Note cannot be encashed, redeemed for cash, transferred to a bank account, or converted to any monetary form. It is redeemable only against a future purchase on coslign.com.

7C.7 Full Redemption

The Credit Note may be applied to a purchase of equal or higher value than the credit amount. If the purchase value exceeds the Credit Note value, the customer will be required to pay the balance amount at checkout via any available payment method. 

7C.8 Credit Note- Single Use Per Order

Only one Credit Note may be applied per order at checkout. Multiple Credit Notes cannot be stacked or combined against a single transaction.

7D. Reshipment Following Return-to-Origin

If a customer wishes to receive their order after a return-to-origin event, the following conditions apply.

7D.1 The customer must contact Coslign at orders@coslign.com within 30 calendar days of the return-to-origin confirmation email to request reshipment.

7D.2 Reshipment of a returned order is at Coslign's sole discretion and is subject to product availability. If the product is out of stock at the time the reshipment is requested, the customer will be informed and the Credit Note will remain valid for the customer to use on a future order when stock is available.

7D.3 The customer will be required to pay a fresh delivery charge before the reshipment is dispatched. This charge will be communicated to the customer via email before the reshipment is processed.

7D.4 If the returned product is found to be damaged upon its return to Coslign's warehouse whether caused by the courier's handling during return transit or any other cause Coslign reserves the right to decline reshipment and the Credit Note will remain the customer's only recourse.

7D.5 Coslign cannot guarantee that the specific product ordered will be available for reshipment. If the ordered variant is unavailable, the customer may apply the Credit Note to any available product on coslign.com.

7E. Incorrect or Incomplete Delivery Address

7E.1 It is the customer's sole responsibility to provide a complete, accurate, and deliverable address at checkout. This includes the correct flat or house number, building name, street name, area, city, state, and PIN code.

7E.2 If the delivery fails and results in a return-to-origin because of an incorrect, incomplete, or undeliverable address provided by the customer, this shall be treated identically to a failed delivery under Section 7B. No cash refund will be issued. A Credit Note will be issued under the terms of Section 7C minus applicable deductions.

7E.3 Coslign is not responsible for delivery failures caused by the customer providing an incorrect PIN code, the customer providing an unoccupied address, the customer's building or society restricting delivery access, or any other error originating from the customer's input at checkout.

7E.4 If the customer identifies an error in their delivery address after placing an order, they must contact Coslign at orders@coslign.com immediately and before the order is dispatched. Coslign will make reasonable effort to correct the address if the order has not yet been fulfilled. Once an order is marked as dispatched, the delivery address cannot be changed and Coslign accepts no liability for failed delivery due to the incorrect address.

7F. Force Majeure and Courier Delays

7F.1 Coslign shall not be liable for delays in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, civil unrest, strikes, public health emergencies, government-imposed restrictions, extreme weather conditions, or carrier network disruptions.

7F.2 Estimated delivery timelines communicated at checkout are estimates and not contractual guarantees. Delays beyond the estimated delivery window caused by courier partners or force majeure events do not entitle the customer to a refund, cancellation, or compensation of any kind.

7F.3 In the event of an extended delay caused by circumstances beyond Coslign's control, Coslign will make reasonable effort to communicate updates to the customer via their registered email address or mobile number.

7G. Acknowledgement

By completing a purchase on coslign.com, the customer acknowledges that they have read, understood, and agree to be legally bound by all provisions of this Delivery, Doorstep Rejection and Credit Note Policy in its entirety. These terms form part of the complete Terms and Conditions of coslign.com and are binding on all customers from the moment of purchase.

For any delivery-related questions, concerns, or assistance, the customer may contact Coslign at:

8. Limitation of Liability

COSLIGN's liability to you in connection with any order is strictly limited to the value of the product purchased. We are not liable for:

• Any indirect, consequential, or incidental damages

• Loss of income, property, or data arising from the use or inability to use our products

• Injury, damage, or loss resulting from misuse of the product, failure to follow safety instructions, or use by persons under 18

By purchasing our products, you acknowledge that you have read our safety guidelines and agree to use the products responsibly.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of coslign.com or the purchase of our products shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

10. Contact

For any questions regarding these Terms and Conditions: orders@coslign.com COSLIGN, India