Contact
Get in Touch | coslign.com
Reach Coslign for orders, policies, collaborations, and general queries.
We are listening.
COSLIGN is a one-woman brand. When you write to us, you are writing to the founder, the same person who built the website, packed your order, wrote the product descriptions, and chose the fragrance that is now in your home.
We take every message seriously. We respond to everyone. Give us two business days.
Social Media
For everything related to your order, tracking, delivery questions, damaged products, credit notes, or policy queries.
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Before you write- check these first, they might save you the wait:
→ Shipping Policy
→ Terms and Conditions
→ Candle Care Guide
If your candle arrived damaged, please attach a clear photograph of the damage to your email. We will respond with a resolution within 2 business days.
Everything Else
For collaborations, press inquiries, wholesale interest, gifting partnerships, general brand questions, or just something you wanted to say.
We are open to:
→ Collaboration and gifting partnerships
→ Press features and editorial requests
→ Corporate and bulk gifting enquiries
→ Wholesale and retail stocking interest
→ Just telling us about your ritual
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Connect with us
The best way to stay close to Coslign between launches and new rituals is on Instagram.
Every behind-the-scenes, every new product hint, every piece of candle science we publish lives there first.
Instagram: @coslign
We read every comment and every DM. If you are in the middle of choosing your first candle and want to ask something before you order DM us. We will answer.
RESPONSE TIME NOTICE
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We respond to all emails within 2 business days, Monday to Saturday. Emails received on Sundays or public holidays will be answered on the next business day. During launch periods and Diwali season, response times may extend to 3 to 4 business days — we will always acknowledge your email so you know it was received.
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FRAUD AWARENESS NOTICE
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Important- protect yourself from fraud.
COSLIGN will never contact you by phone, WhatsApp, or email asking for your bank details, OTP, UPI PIN, card number, or any financial information.
We do not make payment-related calls. We do not send refund links. We do not ask you to share your screen or install any application.
If you receive a call or message claiming to be from COSLIGN and requesting any financial information, it is a fraud attempt. Do not respond. Do not share anything.
Report fraud calls to cybercrime.gov.in and write to us at hello.coslign@gmail.com so we are aware.
Our only official communication channels are:
orders@coslign.com · hello.coslign@gmail.com ·
Instagram : @coslign.com
YouTube: Coslign
NOT SURE WHICH CANDLE TO ORDER
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Not sure which candle is yours?
Before you write to ask us, our quiz will tell you in two minutes.
Warm Caress (Lavender & Vanilla) and Golden Clarity (Citrus & Sage) are made for different rituals, different times of day, and different versions of you.
→ Shop Warm Caress → Shop Golden Clarity