Shipping Policy

1. Shipping Coverage

Coslign ships across India. We do not currently offer international shipping. Orders are dispatched from our warehouse in Pune, Maharashtra, India via our logistics partners including Bluedart, DTDC, and Shiprocket-affiliated carriers.

2. Processing Time

All orders are processed within 1 to 2 business days of payment confirmation, excluding Sundays and public holidays. Orders placed on a Sunday or on a public holiday will be processed on the next business day.

Processing time means the time taken to pack, seal, label, and hand over your order to our courier partner. It is separate from the delivery transit time.

3. Estimated Delivery Timelines

Location Estimated Delivery

Metro cities- Mumbai, Delhi, Bangalore, Pune, Hyderabad, Chennai 2 to 4 business days after dispatch

Non-metro cities- Tier 2 and Tier 3 cities 4 to 7 business days after dispatch

Remote areas, islands, and select PIN codes 7 to 14 business days after dispatch

All timelines are estimates from the date of dispatch, not from the date of order. Business days exclude Sundays and public holidays.

Coslign does not guarantee delivery within the estimated timelines. Delays may occur due to courier network capacity, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Order Value Shipping Charge

Below ₹2,500: ₹120/-

₹2,500 and above: Free shipping

Shipping charges are displayed at checkout before payment is completed. For orders qualifying for free shipping, the waiver is applied automatically at checkout.

Shipping charges are non-refundable in all circumstances, including in the event of a return-to-origin.

5. Order Tracking

A tracking number will be shared with the customer via email and SMS to the mobile number registered at checkout within 24 hours of dispatch. The customer can track their order directly on the courier partner's website using the tracking number provided.

Coslign is not responsible for delays or inaccuracies in tracking information provided by the courier partner's system.

6. Delivery Attempts

Our courier partners will make a maximum of three delivery attempts at the address provided by the customer. If the customer is unavailable across all three attempts, the shipment will be returned to our warehouse. Please refer to Section 7B of our Terms and Conditions for the complete policy on failed delivery attempts, credit notes, and reshipment.

7. Doorstep Rejection

Customers are not permitted to reject or refuse delivery of their Coslign order at the doorstep. Doorstep rejection results in forfeiture of the full order value with no refund. Please refer to Section 7A of our Terms and Conditions for the complete doorstep rejection policy.

8. Damaged in Transit

If your order arrives with visible physical damage to the product caused by transit handling, the customer must:

Step 1- Take a clear, unedited photograph of the damaged product immediately upon opening the package.
Step 2- Send the photograph to orders@coslign.com within 48 hours of the delivery timestamp confirmed by the courier.
Step 3- Coslign will review the photograph and, if transit damage is confirmed, dispatch a replacement product within 2 business days at no additional cost to the customer.

Damage claims made after 48 hours of confirmed delivery will not be entertained. No cash refund is provided for damaged products only a replacement. The damaged product does not need to be returned.

9. Undeliverable Shipments

A shipment is considered undeliverable when:

The delivery address provided by the customer is incorrect, incomplete, or does not exist. The customer's premises are inaccessible to the courier partner. The customer refuses delivery at the doorstep. The customer is unavailable across all three delivery attempts.

All undeliverable shipments are subject to the Credit Note policy under Section 7C of our Terms and Conditions. No cash refund is issued for undeliverable shipments.

10. Lost Shipments

In the rare event that a shipment is confirmed as lost in transit by the courier partner, Coslign will initiate an investigation with the courier. If the loss is confirmed, Coslign will reship the order at no additional cost to the customer or issue a full Credit Note, at Coslign's discretion.

A shipment is only considered lost after a formal lost shipment confirmation is received from the courier partner. This process may take 7 to 14 business days from the date of the investigation request.

11. Cash on Delivery

Coslign does not offer Cash on Delivery as a payment option. All orders must be prepaid at checkout via the available payment methods.

12. Contact for Shipping Queries

For any question, concern, or update related to your shipment, contact us at:

Email: hello.coslign@gmail.com
Business hours: Monday to Friday, 10 AM to 6 PM IST

We respond to all shipping queries within 2 business days.

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